Exchange and Return Policy
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For all purchases you make from the www.oiaformore.com website, you can exercise your right of withdrawal within 14 business days from the date the order is delivered to you. The following points should be taken into consideration when making a return request and making the transaction:
- You can make your return request from the "My Orders" section on the www.oiaformore.com website or send your request to info@onkagloabal.com e-mail address.
- Products to be returned must be sent via a contracted cargo company, with the buyer paying (free of charge). If sent via a cargo company other than the contracted cargo company, the shipping fee is the customer's responsibility.
- İade etmek istediğiniz ürünler, faturasıyla beraber orijinal paketi içerisinde, hasarsız, etiketleri çıkarılmamış, kullanılmamış, tekrar satılabilirliği bozulmamış şekilde iade edilmelidir.
- The address below is valid for return shipment. After you create your return request, the contracted cargo company you will send the shipment to and the recipient code information will be sent to you via an information e-mail.
Address:
Onka Global Danışmanlık Ve İthalat İhracat LTD. ŞTİ.
Fulya Mah. Ortaklar Cad. Mevlüt Pehlivan Sk. Huzur Apt. Blok No:1 İç Kapı: 5
Şişli / İSTANBUL
Phone: +90 212 234 02 06
Before receiving your order from the cargo officer, open and check the package, make sure it is intact and undamaged before receiving it. If there is any damage to the products you ordered, have the cargo officer write a report and do not accept the package. If no report is kept stating that the products were damaged during shipment and the product is received, it is deemed that the cargo company has fully fulfilled its duty. Return requests based on damaged delivery are not accepted without a report.
Situations Where the Right of Withdrawal Does Not Apply
In Article 15 of the Regulation on Distance Selling Contracts prepared within the scope of the Consumer Protection Law No. 6502, the exceptions to the right of withdrawal are stated as follows:
ARTICLE 15 – (1) Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts:
a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or provider.
b) Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
c) Contracts for the delivery of goods that are perishable or subject to expiry.
Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; and whose return is not suitable for health and hygiene reasons.
d) Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts regarding books, digital content and computer consumables presented in material form, if protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.
f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of a subscription contract.
g) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes, which must be made on a specific date or period.
Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
h) Contracts regarding services that are started to be performed with the consumer's approval before the expiry of the right of withdrawal period.